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Purpose: The purpose of this assignment is to apply conflict resolution skills using effective commu

Purpose: The purpose of this assignment is to apply conflict resolution skills using effective communication in the role of the nurse leader.

Situation:

You are the acting charge nurse for an urgent care clinic on the overnight shift (7P-7A). On shift with you are three registered nurses (RNs), one certified nursing assistant (CNA), and one emergency care physician (MD). The nurse manager has left the facility for the day. You have had an influx of patients this evening. By 11 p.m., all 20 beds are filled and you have 13 patients awaiting triage. Of the 20 patients, 3 of them need to be transferred to the local emergency room for more extensive care. You have one ambulance immediately available; two others will arrive in 15-30 minutes depending on traffic conditions.

As you plan to transfer patients to the local emergency room for more extensive care, you collaborate with your team members to determine the priority of transfer. Nurse Maggie believes her patient, who is showing signs of diabetic ketoacidosis should be transferred first. Nurse George believes his patient, who is showing signs of a COPD exacerbation should be transferred first. Nurse Maggie and Nurse George get into an intense argument over who is correct. Nurse Maggie gathers the MD and CNA at the nurse’s station to discuss the issue and how “wrong and ridiculous Nurse George is.” The argument escalates quickly between the two nurses. An enraged Nurse Maggie slams the chart against the table and says that if you do not side with her she is leaving the urgent care clinic immediately.

Assessment:

Part 1: Script Writing

Develop a 5-10 line script using cooperative strategies to resolve the conflict between you, Nurse Maggie, and Nurse George. Download the script template for this assignment.

Part 2: Essay Writing

Develop a 2-3 page explanatory essay that addresses the following information:

Elaborate on the nurse manager’s role in conflict resolution and team building.
Develop at least two interventions for decreasing incivility in the workplace that are supported by scholarly evidence.
Discuss in detail at least two methods for decreasing moral distress in the workplace that are supported by scholarly evidence.
You must include at least three evidence-based, peer-reviewed resources to support your ideas. These include .gov and .org professional websites, journal articles, and your textbook(s).
You must include headings in your submission indicating each section. This is a key concept to professional writing. It is also a fantastic method for ensuring you have met all Assignment requirements. Use the grading rubric as a checklist once you are completed to verify you have addressed all components of the Assignment.

The viewpoint and purpose of this Assignment should be clearly established and sustained.

Minimum Submission Requirements

This Assessment should be a Microsoft Word (minimum 2-3 pages) document, in addition to the title and reference pages.
Respond to the questions in a thorough manner, providing specific examples of concepts, topics, definitions, and other elements asked for in the questions. Your submission should be highly organized, logical, and focused.
Your submission must be written in Standard English and demonstrate exceptional content, organization, style, and grammar and mechanics.
Your submission should provide a clearly established and sustained viewpoint and purpose.
Your writing should be well ordered, logical and unified, as well as original and insightful.
You should have a minimum of three academically credible sources from outside of the course materials.
A separate page at the end of your research submission should contain a list of references, in APA format. Use your textbook, the Library, and the internet for research.
Be sure to cite both in-text and reference list citations were appropriate and reference all sources. Your sources and content should follow proper APA citation style. Review the APA formatting and citation style found in the Writing Center. To access the Writing Center, select this link. (It should include a cover sheet, submission is double spaced, in Times New Roman 12-point font, correct citations, Standard English with no spelling or punctuation errors, and correct references at the bottom of the last page.)

Textbook Readings:

Leadership and Managing in Nursing

“Communication and Conflict”
“Power, Politics, and Influence”
“Making Decisions and Solving Problems”
“Building Effective Teams”
“Managing Personal and Personnel Problems”

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